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1. Send following email to customer from Service Desk 

Hi [customer],

Thanks for your note. We just cancelled your subscription. You will have access to your account until [last subscription day]. 

We’re sad to see you go but please reach out to use if you’d like to reactivate your account at any time.

All the best,

The Sighten Team

2. Cancel subscription in Invoiced

Cancel subscription in Invoiced right after so that customer is not charged automatically the following month.

3. Create account deactivation ticket in JIRA

Put it in the Installer Configurations epic. Put a date that is the fist day of the following month.


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