In Flight Transfers

Background: There are home transfers that were not completed when the transition from GA to Launch occurred. These transfers are at various stages in the process. Depending on the stage, each transfer will need to be handled differently. Transfer statuses are tracked in this Transfers spreadsheet.

If a customer contacts support about an in- flight transfer:

1. Check the spreadsheet and confirm that the customer is listed there.

   1. If the customer is not listed, follow the Home Sale/Refinance/UCC Filing Removal/Payoffs

2. If the customer is on the list:

   1. Search the Jira queue for any open tickets for this customer

      1. If a ticket exists, tag Nehemiah @ EverBright in an internal comment with the date and time the customer reached out

      2. If no ticket exists elevate to the back-office team:

         1. Subject - In-Flight Transfer Status Request

Below is a summary of the statuses and responsible parties:

• Waiting on Assignment Docs

  • EverBright will obtain the necessary signatures on the A&A form

  • Once signed, forward the information to clientservices@launchservicing.com.

• Waiting On Client

  • Launch will gather information to create A&A

• Waiting on Customer Information

  • please gather information to create A&A.

• Waiting on UCC Refile

  • Launch to Review UCC status with WKLS.

• Waiting on UCC Termination (1)

  • Launch to Review UCC status with WKLS.

• Waiting on transaction fee (5)

  • Pending