Here are the tools the Support team uses most frequently.
| Tool Name | Use | Link | Login Info |
|---|---|---|---|
| Fullstory | viewing customer sessions, including in near-realtime | https://app.fullstory.com/ui/1chQ/segments/everyone/people/0 | "Ninjas" login in Shared-Everyone LastPass folder |
| Sentry | looking up detailed information on errors | https://sentry.io/sighten/ | "Ninjas" login in Shared-Engineering or "Mariya" in Shared-Product LastPass folder |
| Quail | daily report on issues that should not come up | https://quail.sighten.io/ | "readonly" login in Shared-Everyone LastPass folder |
| Aha! | add feature enhancement suggestions | https://sightenenhancements.ideas.aha.io/ideas | "ops-sales" login in Shared-Everyone LastPass folder |
| Loggly | API reports and other system logs | https://sighten.loggly.com/search | "Ninjas" login in Shared-Everyone LastPass folder |
| Genability Dash | look up utility and savings data on specific sites | https://dash.genability.com/sites | "Mariya" login in Shared-Everyone LastPass folder |
| Genability Explorer | look up data on specific utilities and utility rates | https://explorer.genability.com/explorer/ | "Mariya" login in Shared-Everyone LastPass folder |
| SendGrid | view email status and un-block email addresses | https://app.sendgrid.com/ | "Sighten" login in Shared-Product or Shared-Operations folder |
| Support SQL queries folder | stored SQL queries that are frequently useful to the Support team | https://drive.google.com/drive/u/0/folders/0B71Zcld3ER3HblZXeTc3RUR0UG8 | Google Drive (request access if you don't have access to this folder) |
| Olark | chat | https://chat2.olark.com/ | Personal login |
| Chat support tags | How to tag chats | https://docs.google.com/spreadsheets/d/1SoJZpqHKIz2LHjXvbb3gzh_ryH4uPrYKEZV_SWbAk3Q/ | Google Drive (request access if you don't have access to this document) |
| Amazon Services sign-in | Log in to use QuickSite dashboard | https://us-west-2.console.aws.amazon.com/console/home?region=us-west-2 | "Tim" login in Shared-Product LastPass folder |
| Quicksight Customer Dashboard | AFTER logging in to Amazon above, use to view our current customers, their subscription level, and account manager | https://us-west-2.quicksight.aws.amazon.com/sn/dashboards/d1637d92-48aa-43f4-916f-734059e3d109 | Log in to Amazon Services (see above) |