Financier Contact Information

Customers will frequently ask us questions that can best be answered by financiers.  Most commonly, this is questions about credit decisions (such as request to update a credit check result or expiration date, or when a manual credit review will be completed–note we can always help a customer determine the credit status of a homeowner or other questions about how to use the tool) or questions about milestone payments (such as when they can expect to be paid for a milestone or what documentation is still needed for milestone approval–again, we can always help them determine the approval status of a milestone, but we can't answer questions about payment amount, payment timing, or specific documentation requests from financier).

In those circumstances, we should direct the customer to reach out to the financier directly.  In the case of an emailed ticket, we should add the financier as a request participant and then reply to the email, letting the customer know that questions of this nature can be best answered by the financier and that we have CC'd the financier for their convenience.  For chats or phone calls, we will simply provide the correct contact information for the financier.

Below is the list of integrated financiers and their contractor-facing contact information: