View Billing Statements [Account Servicing Portal]

Background:

A contract holder, homeowner, or an authorized person on behalf of the contract holder may contact support through a phone call, chat, or email requesting assistance on how to view billing statements on

Account Servicing website/portal.

The portal will provide the customer with the option to register for electronic invoicing under Paperless Billing. Once registered, the homeowner will receive email notification which will include summary information and a link to the portal when an invoice is generated. The homeowner will also be able to view up to 12 months of invoices which can then be printed and downloaded as needed.

Process Overview

Step	Action

Step

Action

1

Confirm with customer if they have previously registered for online portal access on Account Servicing website?

If yes, proceed to Step 2
If no, refer to SOP for Account Registration [Account Servicing Portal] then proceed to Step 2

2

Advise customer to:

Log into their Account Servicing Portal
- From MyEverBright Portal: https://myeverbright.com/login and click on the “Payment Dashboard” link from the dashboard in the portal to access the Account Servicing website
- From web browser: https://billing.accountservicing.com
Click on View/Pay Invoices icon in the navigation bar on the left of the page
Check the box next to the invoice(s) you want to view (A list of all invoices will appear with functionality to search by date, invoice number, and amount.)
Click View

3

Was the customer’s concern(s) resolved?

If yes, enter disposition notations with billing disposition notations and Stop
If no, follow the appropriate SOP based on their additional concern(s)
- Related SOP: Account Servicing Inquiries