Anatomy of your Bill(Under Review)
- Ria @ EverBright Support (Unlicensed)
- Deanna Collia
1. Remittance: Statement Overview
a) Loan Number: AKA Contract ID or Agreement Number not to be confused with Client Contract ID which is located on the top right of your Installment contract on the pages towards the end
b) Statement Number: A unique identifier of the summary of your account activity for the past month
c) Payment Due Date: The date payment must be received by account services. Payments received after this date will be marked as Past Due.
d) Total Paid by ACH on [Date]: The day that your payment is automatically withdrawn from your bank account
e) Statement Print Date: Invoices are generated monthly, 15 - 25 days in advance of the due date
f) Total Due: The amount you owe for this billing period, plus any outstanding charges including penalties and late payment fees incurred.
2. Customer Contact Information
Name associated with the account and the address requested to have communications sent.
This address can be changed by checking the box provided and following the instructions on the reverse side of your bill to have it processed.
3. Remittance: Address
This is the location to send your check payment for this bill.
If you elect to pay by check, you will pay a fee of $7.50 for each Monthly Payment received. Checks made payable to EverBright, LLC should be sent to the address listed below for your Monthly Payment by the date the payment is due i.e., Payment Due Date.
Mailing Address:
EverBright, LLC
P. O. Box 843033
Dallas, TX 75284-3033
If you need to rush a payment, you can utilize the following overnight mailing address:
Bank of America Lockbox Services
Lockbox 843033
1950 N. Stemmons Freeway, Suite 5010
Dallas, TX 75207
4. Dishonored Payment Fee
You may be subject to a surcharge of $35 for any returned payment due to a lack of funds as indicated below: inclusive of checks, drafts, and orders.
5. Payment Options: Online/AutoPay/Going Paperless
If allowed by state consumer laws, phone payments are subject to a $9.00 administration fee which will be charged to the homeowner. However, the EverBright Portal, provides the homeowner with the ability to pay any invoice for any amount free of charge.
a) Online Payments
Online payments can be completed on our account servicing website https://billing.accountservicing.com by providing your login credentials once an account has already been established.
If you are a new user, please provide the information below and click register.
Click here for detailed instructions on how to pay online (“Make a payment via online portal “)
b) AutoPay
As an alternative, you can choose to set up your bank account for automatic drafts via our account services link https://billing.accountservicing.com in your EverBright Portal www.app.goeverbright.com
ACH recurring payments will be pulled on the day due, but any weekend or holiday due dates will be pulled on the next available business day.
Under the Billing and Payment Section, click “Go to Payment Dashboard” and log into your account.
2. Once logged into your account, you can set up your payments to be automatically withdrawn from your bank account by clicking the button that says Click here to sign up for AutoPay!
Click here for detailed instructions on how to pay automatically online (“Register for ACH“)
c) Going Paperless
The portal provides the option to register for electronic invoicing as Paperless Billing. Once registered, the homeowner receives email notification with summary billing/payment information and a link to the portal when an invoice is generated.
6. Statement Summary
Account Services will provide invoicing via regular or electronic mail monthly.
a) Your statement date:
EverOwn Products
– First Payment is due at least sixty (60) calendar days after installation of the system is complete
– Monthly payments will be due on the same day of each following month
EverFixed and EverFlex Products
Your first Monthly Payment due date will be at least thirty (30) calendar days after the In-Service Date and your subsequent payments will be due on the same day of each month.
a) Current Due: The amount you owe for this billing period, minus any outstanding charges including penalties and late payment fees incurred.
b) Past Due: 1- 120 Days
Day 1: Payment becomes due and is not made.
Day 9: You will be contacted to understand why payment has not been made. This is to ensure that there are no problems which need to be resolved for future payments.
There will be weekly follow-up calls to help resolve any outstanding issues and if there is a valid email address provided, one email per week will be sent.
Day 10: Payment is officially late (grace period considered i.e., Payment not received within 10 days after due date, you will be charged the lower of $25 or max. permitted by law).
Day 20: The first reminder letter that payment is late will be sent and weekly service calls will continue until the delinquency is resolved or payment promised within acceptable guidelines.
Day 45: You will receive another delinquency letter to document late payment and to quantify the amount due.
Day 60: The 60-day letter is sent via Certified Mail to notify that collection efforts or legal calls will be escalated unless satisfactory arrangements are made to resolve the delinquency.
Day 75-120: A disconnection letter will be sent via Certified Mail to notify that the system will be disconnected unless satisfactory arrangements are made to resolve the delinquency. Additionally, email notification is sent, and collection calls will continue during this time frame. At this point, the escalation process is discussed, including accelerating the balance due, turning off the PV system and filing legal action.
7. Payment Summary
a) Applied to Principal: The amount of your payment that will be applied to your principal which is related to the amount of money borrowed
b) Applied to Finance Charges: The amount of money applied to the finance charges or more widely known interest charges
c) Applied to Late/NSF/Payment Fees: The amount of money applied if payment is late or there were insufficient funds