Fraud Prevention - blocking invalid email addresses

Overview: EverBright blocks invalid email addresses that 1.) match a user email from an existing organization or 2.) a domain known to be invalid - in both the Contact and Qualification phase. 

 Support may get tickets from installers who get certain errors or in platform messages related to these protections, if they enter a ‘bad’ email address.

Protections at Contact and Qualification (Soft Credit App) phases:

1. EverBright blocks emails from certain domains known to be invalid.

• If a user enters an invalid email, an error message will appear, as shown below

• Clear instructions alert the user to which email is causing the error and provides guidance.

• Note: Null values are ok in the contact phase; installers may leave it blank until the qual phase, however we recommend correct and complete contact information is entered from the start

Open

2.) EverBright also blocks emails that are found in our backend, elsewhere in the platform

• A non-specific error will appear, as shown below.

• These errors indicate that the email associated with a user in our platform

• Users should be instructed to use an email unique to the applicant and the job

Open

3.) Coming soon: When homeowner launches the contract to sign it, they will be asked identify verification questions. These questions are things the average person easily knows about themselves, however are not common knowledge and generally difficult to ‘fake.'