Request Not to Sell Customer Information
- Tiffany Harper (Unlicensed)
Background: A customer contacts Support and requests that EverBright does not sell their information.
It is important to note that EverBright does not SELL any customer information.
If a customer calls and requests that EverBright does not share or sell their information, be sure to let the customer know that EverBright does not sell any customer information.
How EverBright uses customers information can be found in the EB - Privacy Notice - GLBA - Adding R1 and R2 document in SharePoint. This document outlines the ways that EverBright uses and shares customer information.
You may provide this document to the customer. If they have additional questions or would like more information, please forward the request to the escalations team Escalations . They will handle on a case-by-case basis. Be sure to gather as much information as possible from the customer such as:
State of residence
How the lead came in (i.e., HubSpot, an installer, a phone lead, etc.)
Link to job, if applicable