Milestone Approval Delays
- Tiffany Harper (Unlicensed)
- Deanna Collia
Background: Installers are calling inquiring about delays with milestone approvals.
Deal Processing is working diligently to get milestones approved in a timely manner. If an agent receives a call from an installer regarding milestone approval delays, the agent may respond:
“We recognize that currently we are not meeting our 48-business hour SLA and we apologize. We are working hard on your requests.”
“We understand your pain and we are doing everything we can to get back to meeting our SLA.”
“We are in the process of hiring in masses on our operations side to stabilize our deal processing SLAs. We expect to see a drastic improvement over the next 30-60 days, and we ask that you remain patient with us while we work through our backlog.”
If solvency is at question:
“We can ensure you that this is not a cash flow, or a financial issue. We have experienced tremendous growth, more than we anticipated and we are currently hiring and training back-office personnel as quickly as we can to meet the needs of our customers.”