Phone Support Request

Owned by Mariya Nomanbhoy (Unlicensed)
Last updated: Apr 22, 2024 by Deanna Collia
1 min read

Customer request someone to call them in an email support ticket:

  • Update ticket subject to include "Phone support request", do not remove other check

  • Update phone number field on ticket to phone number provided by customer

  • Send a response using the sample responses below

  • Assign ticket to @Kira Gaza

Customer request someone to call them in a chat support ticket:

  • Create ticket from olark to Jira

  • Update all ticket fields as normal for transferring chat to email support

  • Update phone number field on ticket to phone number provided by customer

  • Send a response using the sample responses below

  • Assign ticket to @Kira Gaza

Sample Responses

1.Customer provided phone number already: 

Hi <customer name>,

We are more than happy to provide you with support over the phone. Can you confirm that <> is the best number to reach you at? 



In addition, you may be interested in attending our weekly basic training and office hours which are a great opportunity to get your questions answered:

How do I Book live training?

We look forward to assisting you. I hope you're having a great day!

Best,
<Your name>

2.Customer did not provide phone number already: 

Hi <customer name>,

We are more than happy to provide you with support over the phone. Can you please provide the best number to reach you at?  

In addition, you may be interested in attending our weekly basic training and office hours which are a great opportunity to get your questions answered:

How do I Book live training?

We look forward to assisting you. I hope you're having a great day!

Best,
<Your name>