Background: ASA is currently going out of business and their jobs are being reassigned to other installers.
Homeowners should have received a letter, or they will receive a letter regarding transferring their account to a new installer. A copy of the letter has been provided below.
If an agent receives a call from a homeowner regarding ASA going out of business, the agent should reply:
Thank you for contacting EverBright support regarding your concern. EverBright has identified a trusted installation partner to complete the remaining work on your system. You will be receiving a letter in the mail regarding the transfer. A representative of the new installation partner will also contact you. Your EverBright financing agreement is still active and valid, but your monthly payments to EverBright will not become due until your system is placed in service.
If a homeowner calls and has a contract with ASA and states that their roof is leaking due to the panel installation, the agent should send a detailed email to Morela Gomes (Unlicensed) and cc Cassandra Mercado. Include in the email:
Homeowners name
Homeowners address
Homeowners contact info.
Engine Link
Summary of the concern
If a homeowner that has a contract with ASA contacts EB regarding a Mechanical Lien, open a ticket. Ask the homeowner to provide a copy of the notice they received. Tag your supervisor and the supervisor will send an email to davies.gallagher and cc Cassandra Mercado.
Also refer to Mechanics Liens.
If an ASA sales rep contacts EB regarding a delayed job, the agent should reply:
Thank you for contacting EverBright support with your concerns. We are aware of the job delays, and we are diligently working to get this issue resolved. We appreciate your patience as we work through this. We apologize for the inconvenience.