Cancellation Request Process
- Rafael Gonzalez
- Deanna Collia
Background: Our agreement with the homeowner permits them to cancel the deal within certain days of signing the contract.
Please take note that if Homeowner is contacting us through Phone requesting for an update on a cancellation email they have sent but you are not able to locate that email; as long as they are calling from the same phone number on record you will be able to proceed with the cancellation by following the (From the Homeowner Procedure)
IF It is NOT coming from the same Number on record:
Proceed with the 4 Digit Verification Code (Customer MUST confirm during the call)
If unable to verify 4 digit code then we can cancel ONLY if the HO has sent the written statement
We’ll accept a cancellation after the cancellation period noted in their agreement (the number of days varies by state); however, we must confirm that nothing has been installed within the Homeowner’s roof.
When the “Cancel Workflow” Button is clicked, the workflow will go into a “Cancel Pending” Status for 14 Business Days. During this timeframe, the workflow can be restored to its active state.
After 14 Business Days, the workflow will transition into a fully canceled status
TABLE OF CONTENTS
Options for Cancellation:
Option | Method | Procedure | Note |
|---|---|---|---|
1 | Phone Call
| HO will contact support through a phone call requesting cancellation
|
|
2 | E-mail Request | HO will need to send an E-mail from the email address on record at (Support@Myeverbright.com) |
|
3 | Postal Mail or Delivery | HO will need to Mail or Deliver any of the following:
| |
4 | Installer on Behalf of the HO | The Installer can send an E-mail on behalf of the Homeowner, but we require a confirmation from the Homeowner through the same email address on record |
|
5 | EverBright’s Right to Cancel | Everbright has the right to cancel workflows in M1 and M2 by internal policies |
Where is the Cancellation request coming from?
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