Account Servicing will provide us with Payoff Request copies that were requested by the homeowner. These copies are only for record keeping.
How to Process the Ticket
EBH Ticket: Account Servicing
Update the ticket subject to “Payoff Copy- [customer name]”
Description: Job Address
Update the request type to ‘Payoff Request'
Reporter: Account Servicing
Label: EB
No response is needed.
Close the ticket.