For select rates in Sighten, our utility provider Genability is unable to support calculating a utility bill and usage using exclusively monthly or annual bill inputs. This results in the following error message:
UTL-014 - Cannot calculate usage from bill input for import/export rates.
This utility rate is an import/export tariff. We do not currently support bill entry for these rates. Please enter usage or consider using another rate.
To remedy this issue: you can keep the same rate and use either : 1) our of these two workarounds:
- Our full entry input mode, where you enter in both the usage and the bill cost, or
...
- Our monthly and annual usage entry modes, where you enter usage values only.
Should you still need more help, feel free to reach out to support@sighten.io or chat with us when you're logged in on the platform. We'll be happy to help!