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Integrated financing due dates: 24 hours, not including weekends, from ticket filing (configuration and QA due dates also 24 hours)
Basic onboardings due dates: 24 hours, not including weekends, from the ticket filing (configuration and QA due dates also 24 hour)
Top Tier customers get priority support and faster SLA times. All requests except documents, are due next business day. Hereis where you can see the prioritized customers.
If the ticket is concerning a configuration related error that is blocking jobs, the due dates are 24 hours, not including weekends, from ticket filing (configuration and QA due dates also 24 hours)
Description -
A detailed explanation of what is needed to be done in the context of the ticket.
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