...
Integrated financing due dates: 24 hours, not including weekends, from ticket filing (configuration and QA due dates also 24 hours)
Basic onboardings due dates: 24 hours, not including weekends, from the ticket filing (configuration and QA due dates also 24 hour)
Top Tier customers get priority support and faster SLA times. All requests except documents, are due next business day. Here /wiki/spaces/CON/pages/688455681is where you can see the prioritized customers.
If the ticket is concerning a configuration related error that is blocking jobs, the due dates are 24 hours, not including weekends, from ticket filing (configuration and QA due dates also 24 hours)
...
Installer Configurations - This includes contract changes, product changes, general updates to the existing user accounts
Installer Onboardings - The onboarding tickets
Public Data Configurations - These tickets are for adding in the information we don't currently have offered on the platform, specifically products and equipment
Internal - Tickets for the internal purposes of Sighten
Benji/ Renovate
BrightOak Configurations
Dividend Configurations
Mosaic Configurations
Loanpal Configurations
Renew Financial Configurations
Sunlight Configurations
SolKraft/HeartBeat
Stable Solar Configurations
Swell Configurations
PACEFunding Configurations
Green Think Energy (GTE) Configurations
...