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Requests to enable Neiram/HearBeat HeartBeat products and partners will come directly to Support and can be completed by the support team!  Below are the steps. 

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• The email is generated after SolKraft fills out a Typeform. 

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 2.

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 Make a CS

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ticket using “Needs Configuration” field drop-down

• Select “Integrated Financing” from the Needs Configuration field in the SS ticket, then navigate to the CS ticket and select:

  • Assignee = CS Team Member

  • QA Assignee = CS Team Member

  • Epic = SolKraft/HeartBeat Configuration

  • Copy the name of the installer into the description of the ticket. 

• Instructions on how to make a linked CS ticket from Support are /wiki/spaces/SS/pages/111116328.

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• • Members

    • check the [configuration workload dashboard|https://sighten.atlassian.net/secure/Dashboard.jspa?selectPageId=12042] and assign to employees with fewest tickets

  • Epic - Solkraft/Heartbeat Configurations

  • Component - customer org name

• Once you create the automated CS ticket by selecting “Integrated financing” - an automated initial response will be sent to the customer

4. Account is configured (by config team)

• Configure the product in the account according to the instructions /wiki/spaces/CON/pages/621019198. 

5. Once CS ticket is completed, Jira automation will:

• Send the customer an email providing info on how to use the product and how to set up training

6. Close the SS ticket after 24 hours

• If the customer hasn’t responded, close the ticket - otherwise respond to their question (Here is a link to account manager’s calendars)
  

4. Support will respond account and let them know the products are live

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