How process requests to CHANGE EXISTING integrated financing products
Most integrated partners do not accept changes through Sighten; they are done directly by the financier
The exceptions are Dividend and LoanPal, which allow updates to products, terms, and APR combinations and dealer fees (approval required)
Customer should submit the financing typeform How do I request updates to my account?
The Config team will know it’s an integrated financing request
When the typeform ticket comes in, Support can follow the process documented here, beginning with step 2: Adding and Editing Financial Products /wiki/spaces/SS/pages/532021314
Mosaic has both integrated and configured products
Integrated products (Mosaic PowerSwitch Choice, Mosaic PowerSwitch Plus) cannot be changed by Sighten - refer them to their Mosaic account manager
Configured Mosaic products (PowerSwitch Zero, Home Improvement) can be changed by submitting a typeform
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Note: If the customer has not yet applied to the financier - or is already approved with the financier but wants to add it to their Sighten account, please use the instructions here (add link):
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How to process requests for other integrated services (permitting, EagleView, etc.)
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