How to process new and changes to integrated financing

How to process requests to CHANGE EXISTING integrated financing products

• Most integrated partners do not accept changes through EverBright; they are done directly by the financier

  • The exceptions are Dividend and LoanPal, which allow updates to products, terms, and APR combinations and dealer fees (approval required). And BrightOak permits customers to change whether dealer fees are included or not directly through EverBright.

    • Customer should submit the financing typeform How do I request updates to my account?archived

    • The Config team will know it’s an integrated financing request

    • When the typeform ticket comes in, Support can follow the process documented here: https://goeverbright.atlassian.net/wiki/spaces/SS/pages/532021314

• Mosaic has both integrated and configured products

  • Integrated products (Mosaic PowerSwitch Choice, Mosaic PowerSwitch Plus) cannot be changed by EverBright - refer them to their Mosaic account manager

  • Configured Mosaic products (PowerSwitch Zero, PowerSwitch Loan, Home Improvement) can be changed by submitting a typeform

  • For financing options surveys submitted with a “PowerSwitch Choice” Rate sheet

    • This rate sheet can be used for updates to PowerSwitch Loan products - it is the same product as the PowerSwitch choice, just the configured version, therefore the numbers are the same.

    • But if the customer is looking to add PowerSwitch Choice products to their account or update their PowerSwitch Choice products, they need to be referred to their Mosaic account manager

How to process requests for NEW integrated financing

Each financier has its own process. Click the links below for processes related to each. There are varying levels of automation, so please carefully review the respective processes. These requests will typically come in as a SS ticket from the financier - after the customer has already applied and been approved by the financier.

Details within the link below - but the worksheet below shows the various processes in a consolidated format:  https://docs.google.com/spreadsheets/d/1Pq-mdKXbE7lSuZoz_IAXN6FDx4vW0gQyLp0fvqOKR3E/edit#gid=0

Note: If the customer has not yet applied to the financier - or is already approved with the financier but wants to add it to their EverBright account, please use the instructions here https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2177007660