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Most integrated partners do not accept changes through Sighten; they are done directly by the financier
The exceptions are Dividend and LoanPal, which allow updates to products, terms, and APR combinations and dealer fees (approval required). And BrightOak permits customers to change whether dealer fees are included or not directly through Sighten.
Customer should submit the financing typeform How do I request updates to my account?
The Config team will know it’s an integrated financing request
When the typeform ticket comes in, Support can follow the process documented here: /wiki/spaces/SS/pages/532021314
Mosaic has both integrated and configured products
Integrated products (Mosaic PowerSwitch Choice, Mosaic PowerSwitch Plus) cannot be changed by Sighten - refer them to their Mosaic account manager
Configured Mosaic products (PowerSwitch Zero, Home Improvement) can be changed by submitting a typeform
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