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The customer states that invoices for equipment orders in M1-B are not being uploaded automatically and that M1-A has not been approved.

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Check M1-A status. CED is not able to upload an invoice to the platform in M1-B until M1-A is approved on a direct pay job.

If the customer is unable to submit for M1-A approval because the ‘Send for Approval’ button is blocked, instruct them to hover over the ‘Send for Approval’ button for more information:

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Once the requirements are met and M1-A has been approved, CED will be able to invoice and release equipment.