Background:
The customer states that invoices in M1-B are not being uploaded automatically and that M1-A has not been approved.
Action:
Check M1-A status. CED is not able to upload an invoice to the platform until M1-A is approved on a direct pay job.
If the customer is unable to submit for M1-A approval because the ‘Send for Approval’ button is blocked, instruct them to hover over the ‘Send for Approval’ button for more information:
