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Ticket Priority will be assigned by the agent and will be automatically by issue type as defined in the SOP.
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When the ‘Waiting for Account Manager' status is selected, the AM’s name is populated in the Account Manager field, and the Priority is set, the ticket will populate in the Sales dashboard as an action item for the AM. Account managers will work tickets according to the ‘Priority’ status of the ticket.
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How to Handle Social Media Complaints
Installer Unresponsive to Homeowner or Support
Processing EverBright New Partner Onboarding Requests
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