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If the homeowner does not pass the authentication questions, they will still be able to sign an EverBright agreement. The failed DocuSign package will be cancelled, and a new DocuSign package will be sent to the homeowner. In lieu of the authentication questions, this DocuSign package will include a step requiring the homeowner to upload a copy of their identification for EverBright to review. Note: for privacy reasons, installers will not be able to see the uploaded identification.
The status of the authentication can be determined by logging into DocuSign and locating the agreement Using Docusign to troubleshoot or resend contracts . If the HO has failed the authentication, it will display in DocuSign:
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If the HO fails the DocuSign authentication, they will receive a second email from DocuSign and be allowed to sign the agreement as normal, but will be required to upload a copy of their driver’s license at the end of the contract.
FAQs:
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