Background: RIC customers will receive an email from marketing informing them that the Retail Installment Contract they signed through Docusign is missing the confirmation that it is the “DocuSign Authoritative Copy.”
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Please see the link below to the “Red and Yellow” spreadsheet for the initial group of customers that was emailed. Columns A and B show the first and last name and column C has the email address. Please note that the list includes both EB and BEAM contracts.
Please add your notes in column D of the spreadsheet as you receive calls, emails, or chats from homeowners.
2023-10-17 AuthCopy email red and yellow list.xlsx
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An email went out to customers with an incentive to acknowledge the authoritative copy. Customers are being offered a $20 Amazon e-card. If the authoritative copy is acknowledged, they will receive their gift card approximately 3 to 5 weeks after the campaign ends on October 30, 2023.
Installer Authoritative Copy Acknowledgement
Installer communications has gone out regarding the Authoritative Copy. They received the following email:
Dear (installer name),
We have some important information to share regarding the Retail Installment Contracts (“Contracts”) you signed through DocuSign prior to October 12, 2023. After taking a closer look at the documents, we identified that they are missing the “DocuSign Authoritative Copy” confirmation.
Please know that the contracts are still legally binding and secure, even though they lack the Authoritative Copy confirmation. You don’t need to sign each contract again; we only need your acknowledgment that all Contracts you signed through DocuSign are the Authoritative Copies.
What is an Authoritative Copy?
An Authoritative Copy is the legally recognized, official version of a document, whether it’s in digital or physical form. It holds the same legal value as a paper document with a handwritten signature. It’s a guarantee that the document is genuine and tamper-free. The authoritative copy is important because it ensures legal validity, document integrity, and a secure record of signatories.
How to Acknowledge?
Please watch for an email from DocuSign asking you to electronically sign an Acknowledgment document. The Acknowledgment will be applicable for all Contracts you signed through DocuSign prior to October 12, 2023.
Your prompt acknowledgment of this matter is greatly appreciated. If you have any questions, please do not hesitate to reach out to your account manager.
Sincerely,
EverBright
FAQs:
"What is this email really about?"
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