The following are common reasons and resolution that an EB contract might be blocked. The error message typically provides enough detail to diagnose the issue.
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Solution: In Qualification the applicant was above a set amount financed. This occurs when the financed amount is higher that the approved amount. The installer needs to reduce the system size/reduce cost. Therefore, it would reduce the financed amount.
Ineligible Solver Inputs
Ineligible Solver Inputs
Average Monthly Consumer Savings is $-73. Please increase its value so that it is within the eligible range of $0 - $999,999 to quote this product.
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Solution: I re-ran a quote with a slightly different PPW which caused the error to go away. There is a threshold for how close stub payments need to be compared to the monthly payment. When a quote is solved, if the stub payments are outside the threshold compared to the monthly payments this error will occur. The stub payment is the final payment. This gets triggered more in HI. The range is much higher, check config settings. HI state tax credit causes issues.
“Whoops!” error message
Error message: “Whoops! an internal error prevented submission at this time”.
The sales rep/installer is trying to run credit for the applicant(s) and receives a “whoops” error message. The SSN they are using is invalid. EverBright does not show a more explicit error because we do not want to coach the installer on how to get around our validation rules.
Resolution: The SSN is an optional field, the rep/installer can either correct the SSN or omit the SSN.
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