The following are common reasons and resolution that an EB contract might be blocked. The error message typically provides enough detail to diagnose the issue.
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Solution: In Qualification the applicant was above a set amount financed. This occurs when the financed amount is higher that the approved amount. The installer needs to reduce the system size/reduce cost. Therefore, it would reduce the financed amount.
Ineligible Solver Inputs
Ineligible Solver Inputs
Average Monthly Consumer Savings is $-73. Please increase its value so that it is within the eligible range of $0 - $999,999 to quote this product.
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Resolution: The SSN is an optional field, the rep/installer can either correct the SSN or omit the SSN.
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The agent does NOT need to create an APP ticket for the “whoops!” errors. |