Background: RIC customers will receive an email from marketing informing them that the Retail Installment Contract they signed through Docusign is missing the confirmation that it is the “DocuSign Authoritative Copy.”
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If the homeowner is unable to locate the Authoritative Copy email that was sent to them, provide the homeowner with the following link http://www.goeverbright.com/authcopy
If the homeowner does not want to use the above link and they insist that the email be resent to them, create a ticket, tag your supervisor in the ticket and provide them with the homeowner's name and email address. The supervisor will send this information to the marketing team to have the email resent to the homeowner.
Please see the link below to the “Red and Yellow” spreadsheet for the initial group of customers that was emailed. Columns A and B show the first and last name and column C has the email address. Please note that the list includes both EB and BEAM contracts.
Please add your notes in column D of the spreadsheet as you receive calls, emails, or chats from homeowners.
2023-10-17 AuthCopy email red and yellow list.xlsx
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