Background: RIC customers will receive an email and/or a letter from marketing informing them that the Retail Installment Contract they signed through Docusign is missing the confirmation that it is the “DocuSign Authoritative Copy.”
...
Please see the link below to the “Red and Yellow” spreadsheet for the initial group of customers that was emailed. Columns A and B show the first and last name and column C has the email address. Please note that the list includes both EB and BEAM contracts.
Please add your notes in column D of the spreadsheet as you receive calls, emails, or chats from homeowners.
2023-10-17 AuthCopy email red and yellow list.xlsx
...
If the homeowner states that they have already completed the AC, they can disregard the mailer.
Authoritative Copy (AC) Acknowledgement via Text Messaging
On 11/15, text messages went out to customers giving them the option to complete the AC acknowledgement.
...
When the customer clicks on the hyperlink, they are taken to the MyEverBright portal, where they will need to:
Enter their contact information.
Click the acknowledgement button.
Click submit.
...
Email Incentive
An email went out to customers with an incentive to acknowledge the authoritative copy. Customers are being offered a $20 Amazon e-card. If the authoritative copy is acknowledged, they will receive their gift card approximately 3 to 5 weeks after the campaign ends on October 30, 2023.
...