Background: RIC customers will receive an email and/or a letter a communication (email, mail, text) from marketing informing them that the Retail Installment Contract they signed through Docusign DocuSign is missing the confirmation that it is the “DocuSign Authoritative Copy.”
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The legal approved email that has gone went out to homeowners:
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If the customer is unable to locate the email or the link does not work
If the homeowner is unable to locate the Authoritative Copy email that was sent to them, provide the homeowner with the following link http://www.goeverbright.com/authcopy. There they will be able to complete their acknowledgement directly.
If the homeowner does not want to use the above link and they insist that the email be resent to them, create a ticket, tag your supervisor in the ticket and provide them with the homeowner's name and email address. The supervisor will send this information to the marketing team to have the email resent to the homeowner.Please see the link below to the “Red and Yellow” spreadsheet for the initial group of customers that was emailed. Columns A and B show the first and last name and column C has the email address. Please note that the list includes both EB and BEAM contracts.
Please add your notes in column D of the spreadsheet as you receive calls, emails, or chats from homeowners.
2023-10-17 AuthCopy email red and yellow list.xlsx
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The spreadsheet can also be found in the EverBright Customer Support SharePoint page. |
Authoritative Copy (AC) Acknowledgement via Homeowner Portal
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If the homeowner states that they have already completed the AC, they can disregard the mailer. |
Authoritative Copy (AC) Acknowledgement via Text Messaging
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Installer Authoritative Copy Acknowledgement
Installer communications has gone went out regarding the Authoritative Copy. They received the following email:
Dear (installer name),
We have some important information to share regarding the Retail Installment Contracts (“Contracts”) you signed through DocuSign prior to October 12, 2023. After taking a closer look at the documents, we identified that they are missing the “DocuSign Authoritative Copy” confirmation.
Please know that the contracts are still legally binding and secure, even though they lack the Authoritative Copy confirmation. You don’t need to sign each contract again; we only need your acknowledgment that all Contracts you signed through DocuSign are the Authoritative Copies.
What is an Authoritative Copy?
An Authoritative Copy is the legally recognized, official version of a document, whether it’s in digital or physical form. It holds the same legal value as a paper document with a handwritten signature. It’s a guarantee that the document is genuine and tamper-free. The authoritative copy is important because it ensures legal validity, document integrity, and a secure record of signatories.
How to Acknowledge?
Please watch for an email from DocuSign asking you to electronically sign an Acknowledgment document. The Acknowledgment will be applicable for all Contracts you signed through DocuSign prior to October 12, 2023.
Your prompt acknowledgment of this matter is greatly appreciated. If you have any questions, please do not hesitate to reach out to your account manager.
Sincerely,
EverBright
FAQs:
"What is this email really about?"
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The gift cards will be sent to their email approximately 3-5 weeks after the campaign ends on 10/30/2023.
For Spanish Speaking Customers
Estimado [Nombre],
En EverBright, estamos comprometidos a brindarle el mejor servicio posible. Queríamos compartir información importante sobre el Contrato de pago a plazos (“Contrato”) que firmó a través de DocuSign. Después de observar más de cerca el documento, identificamos que le falta la confirmación de que se trata de la "Copia autorizada de DocuSign".
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