Steps on how to add activity for time off/call-outs callouts in Workforce Management (WFM).
| Table of Contents | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
How to add activity code for tardiness.
Open the WFM application.
Click the Schedule Manager button in WFM (1). Select the date of the activity (2). Search for agent name (3). Click the agent’s working area (4).
...
| Expand | ||
|---|---|---|
| ||
|
How to add activity code for call out or manually for time request off.
Open the WFM application.
Click the Schedule Manager button in WFM (1). Click the 3-dot menu (2). Click Time Odd Management (3).
...