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These requests are typically sent directly toHerve.Woods. However, if no response is received, Account Servicing will email Support. If an email/Jira ticket is received, assign it to Cassandra MercadoSabin Abad (Unlicensed)and Logan Teague. Once the Customer Support Supervisor reviews the Jira ticket, they will remove PPI information such as social security number, close the Jira ticket, and continue communication/response via personal EverBright email. To complete the loan verification form, PDF Editor is required. If the Customer Support Supervisor cannot complete it, contactCassandra Mercado.
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