The following are common reasons and resolution that an EB contract might be blocked. The error message typically provides enough detail to diagnose the issue.
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Sales Rep Signer HIS License Number is Missing
Required information, Sales Rep Signer HIS License Number, is missing.
Please make sure the Sales Rep Signer enters their HIS license number on their User Profile.
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engine.goeverbright.com/api/data/quote/{quote_uuid}?metrics= : This will allow you to find the Data Access Layer for the quote desired. (put in browser)
2. [signer_type]_signer_full_name_[order] -> salesrep_signer_full_name_1 : DAL (This is what you look for to find the data for who needs to have HIS. This will be in the DAL
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Sales Rep Signer Name/HIS License Number is Rejected
Example ticket:
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On the agreement, the salesperson’s HIS number and/or name is not found.
Reason: The HIS license and/or name was entered incorrectly or does not match what is on file with the salesperson’s state Labor Department.
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Solution:
Legal Contact Signer Change is True
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Solution: In Qualification the applicant was above a set amount financed. This occurs when the financed amount is higher that the approved amount. The installer needs to reduce the system size/reduce cost. Therefore, it would reduce the financed amount.
Ineligible Solver Inputs
Ineligible Solver Inputs
Average Monthly Consumer Savings is $-73. Please increase its value so that it is within the eligible range of $0 - $999,999 to quote this product.
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One active workflow per site. Must cancel one before you can continue with another.
Error CON-005 (Cannot Save contact)
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EverBright blocks emails from certain domains known to be invalid.
If a user enters an invalid email, an error message will appear, as shown below
Clear instructions alert the user to which email is causing the error and provides guidance.
Note: Null values are ok in the contact phase; installers may leave it blank until the qualification phase, however we recommend correct and complete contact information is entered from the start
Error QUAL-026: An Error occurred!
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EverBright also blocks emails that are found in our backend, elsewhere in the platform
A non-specific error will appear, as shown below.
These errors indicate that the email associated with a user in our platform
Users should be instructed to use an email unique to the applicant and the job
Spinning Send E-Sign
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Issue: Potential metrics error. Open console and check network tab to see what request is taking so long.
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