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Background: RIC customers will receive a communication (email, mail, text) from marketing informing them that the Retail Installment Contract they signed through DocuSign is missing the confirmation that it is the “DocuSign Authoritative Copy.”

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Note

IMPORTANT: A Marketing campaign for the Authoritative Copy initiative has been in placed as of October 22nd, 2024

  • This means that customer will be receiving an email requesting them to acknowledge

  • This will be only sent to customers that still need to acknowledge the Authoritative Copy

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Agents will receive calls, emails, or chats from homeowners regarding the Authoritative Copy email they received. It is important for the agent to know:

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