Versions Compared

Version Old Version 7 New Version 8
Changes made by

Rafael Gonzalez

Rafael Gonzalez

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Background: "This Article article will provide a clear and structured guide for guide support agents in identifying the correct profile for an Inverter Energy System inverter energy system based on the manufacturer’s specifications.

Choosing the appropriate system profile is important for maximizing energy efficiency and savings. By following this guide support agents can effectively assist customer in selecting the profile that best meets the homeowner energy goals

...

Step

Action

1

  • Open The SolarEdge App on your device

2

  • Go to “Battery” in the bottom pane of the app

3

  • Check the current battery mode displayed

Take Note of which mode is active

  • Time of Use

  • Maximize Self Consumption

  • Manual Control

  • Backup Only

4

  • Ask the customer about their Primary energy goals

Maximizing Solar Power Usage

  • The Maximize Self Consumption mode may be suitable

Reducing Costs during Peak Hours

  • Consider the Time of Use Peak Hour or Time of Use Dynamic Rates modes

Personalized Control over Charging/Discharging

  • The Manual Control mode could be the best choice

Prepared for Power Outages

  • The Backup Only mode could be the best choice

5

  • Briefly Explain how each mode works

Time of Use:

  • Optimizes battery usage to avoid high grid consumption during peak rates charging from the grid only during off peak hours

Maximize Self Consumption:

  • Uses all available solar energy for home and battery, prioritizing solar over grid electricity

Manual Control:

  • Allows users to set specific schedules for battery charging and discharging

Backup Only:

  • Keeps battery power reserved solely for backup during outages

6

  • Compare the customer’s current battery mode with their stated energy goals

  • Ask questions to confirm if their needs align with the selected mode

7

  • If the current mode does not align with their goals, Guide the customer on how to change it

For Maximize Self Consumption

  1. Tap Battery Mode > Maximize Self Consumption

  2. Confirm the selection

For Time of Use:

  1. Tap Battery Mode > Time of Use

  2. Edit the Utility Rate Plan or Peak Rate Hour Settings as needed

For Manual Control:

  1. Tap Battery Mode > Manual Control

  2. Set Specific Charging and Discharging Schedules

For Backup Only:

  1. Tap Battery Mode > Backup Only

  2. Confirm the selection

8

  • Offer further assistance or resources if the customer has question or needs help understanding changes

  • For additional guidance within the Enphase App you can also redirect the customer to contact the manufacturer

Panel
panelIconIdatlassian-info
panelIcon:info:
bgColor#B3D4FF

SolarEdge

  • 1-510-498-3200

  • Hours of operation: 05:00am-05:00pm PST

  • Website: (Click Here)

...