Versions Compared

Version Old Version 2 New Version 3
Changes made by

Rafael Gonzalez

Rafael Gonzalez

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Background: A total of 2400 jobs have been placed on a compliance hold. These jobs were calculated using the “Split Solving” method for storage and solar separately.

...

Panel
panelIconIdatlassian-warning
panelIcon:warning:
bgColor#FFEBE6

DO NOT escalate to supervisors, as the company is currently preparing communications to address these concerns directly with partners

...

Step

Event

Action

1

  • When a partner calls regarding a job on Compliance hold provide the following response:

“The job is currently on a compliance hold due to a routine review process. This is to ensure that the job meets all regulatory requirements. We will notify you once the hold is lifted and the job can continue processing”

2

  • If the partner requests further updates or technical details

  • Log th inquiry as “Compliance Hold Inquiry”

    • Then; advise them that the compliance team is handling the review process

Note

Agents are NOT auhorized to manually move jobs on compliance hold forward in the workflow until notified by the compliance team

...

Step

Action

1

  • If a partner is contacting us asking for information about the “Split Input” option Support agents should respond with the following script:

“EverBright has temporarily disabled the “Split Input” feature for maintenance. While the Feature is unavailable you can use the (Full Input Solver) or the (Cost/Kw option). Everbright will provide updates on enhancements to the solver shortly”

Panel
panelIconIdatlassian-warning
panelIcon:warning:
bgColor#FFEBE6

DO NOT escalate to supervisors, as the company is currently preparing communications to address these concerns directly with partners