Deanna Collia
Sept 26, 2024
Oct 28, 2024
...
STEP
ACTION
1
EverBright Customer Support creates a case in Salesforce under the customer’s contact recordcontract
2
Send an email to Ryan Cabral Soto <ryan.cabralsoto@goeverbright.com> and Brian Wang <brian.wang@goeverbright.com> with the following information:
Borrower’s Name
Contract ID
Type of request
Flex PPA: Prepayment Prior to Year 6
PPA Buyout (Flex or Fix): Prior to Year 6
3
Forward the above information once available to Account Servicing through the original form of communication
4
Close Salesforce case