Handled by: Software Support Team
When to use this SOP:
A Use this procedure when a customer or agent is unable to cannot locate or unarchive an existing job or archived a job.
Select the JSON Chrome extension link below if you have not done so before.
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JSON Chrome Extension helps to parse the data. Alternatively, the Firefox browser has a built-in extension that will parse the data. |
FINDING SITE UUID if customer unable to locate:
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1 | Gather Required Information
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2 | Locate the Site UUID
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Add the search criteria to the end of the URL |
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using the information you've gathered.
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Replace spaces with
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Use the following steps to unarchive the project
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Once the UUID has been retrieved, copy it to the clipboard.
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3 | Retrieve and Copy the UUID
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4 | Select the down chevron in the |
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top-right corner and |
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click Return to User |
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5 | Navigate to the Settings page ( |
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cogwheel icon) |
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Select Support Tools (far left at the bottom)
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6 | Choose Support Tools from the menu on the left (bottom of the list). |
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7 | Select the appropriate Object Type (Site, Project, or Quote). Be sure the UUID matches the option you seek. |
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8 | Paste the UUID into the search field. |
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Select Search
9 | Click Search and then select Unarchive. |
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