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Background: As of 10/17/2024 Better Earth and its affiliates are no longer able to quote on the platform, so this article is intender yo clarify how to handle inquiries related to Better Earth

Note
  • Support agents are NOT authoried to reach out to Better Earth on behalf of homeowners or Sales Representatives

Note
  • Do NOT create “Sales” Case Assignments in Salesforce related to Better Earth

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If Sales Representative is contacting us from Better Earth:

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Warning
  • Do NOT refer to the Account Manager

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If Homeowner is Contacting us for Better Earth:

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  • Refer the Homeowner back to Better Earth

  • Reassure the homeowner with the following statement:

We are working closely with Better Earth to progress your job as quickly as possible”

If a Homeowner is complaining about Damages or Fraud:

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