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Better Earth Jobs

Better Earth Jobs

Owned by Deanna Collia
Last updated: Dec 06, 2024 by Rafael Gonzalez
1 min read

Background: As of 10/17/2024 Better Earth and its affiliates are no longer able to quote on the platform, so this article is intended to clarify how to handle inquiries related to Better Earth

  • Support agents are NOT authorized to reach out to Better Earth on behalf of homeowners or Sales Representatives

  • Do NOT create “Sales” Case Assignments in Salesforce related to Better Earth

 

If Sales Representative is contacting us from Better Earth:

  • Refer them back to their Better Earth administrator directly

If Homeowner is Contacting us for Better Earth:

 

If a Homeowner is complaining about Delays with Better Earth:

  • Refer the Homeowner to the Escalated contact within Better Earth for resolution

    • If they have been unresponsive, reassure the homeowner with the following statement:

“We are working closely with Better Earth to progress your job as quickly as possible”

 

If a Homeowner is complaining about Damages or Fraud:

  • Create a Case in the system to document the complaint

  • Refer the Homeowner to the Escalated contact within Better Earth for resolution