Background: As of 10/17/2024 Better Earth and its affiliates are no longer able to quote on the platform. Use the following script. No further information should be shared., so this article is intender yo clarify how to handle inquiries related to Better Earth
...
If a
...
Better Earth Sales Representative Calls:
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
|
| Warning |
|---|
|
...
If Homeowner is Contacting us for Better Earth:
If a Homeowner is complaining about Delays with Better Earth:
Refer the Homeowner back to Better Earth
Reassure the homeowner with the following statement:
“We are working closely with Better Earth to progress your job as quickly as possible”
If a Homeowner is complaining about Damages or Fraud:
Create a Case in the system to document the complaint
Refer the Homeowner to the Escalated contact within Better Earth for resolution