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Background: As of 10/17/2024 Better Earth and its affiliates are no longer able to quote on the platform, so this article is intender yo clarify how to handle inquiries related to Better Earth

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If

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Sales Representative is contacting us from Better Earth

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:

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  • Refer them back to their Better Earth administrator directly

Warning
  • Do NOT refer to the Account Manager

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If Homeowner is Contacting us for Better Earth:

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  • Refer the Homeowner back to Better Earth

  • Reassure the homeowner with the following statement:

We are working closely with Better Earth to progress your job as quickly as possible”

If a Homeowner is complaining about Damages or Fraud:

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