Background: As of 10/17/2024 Better Earth and its affiliates are no longer able to quote on the platform, so this article is intended to clarify how to handle inquiries related to Better Earth
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If Sales Representative is contacting us from Better Earth:
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If Homeowner is Contacting us for Better Earth:
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If a Homeowner is complaining about Delays with Better Earth:
Refer the Homeowner back to the Escalated contact within Better Earth Reassure for resolution
If they have been unresponsive, reassure the homeowner with the following statement:
“We are working closely with Better Earth to progress your job as quickly as possible”
If a Homeowner is complaining about Damages or Fraud:
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