Most commonly, we will use SendGrid when we have confirmed in Gmail that an email has been sent to a customer but they report not having received it.Sendgrid is our email router and provides information on the delivery status of an email. For example, if a user says they did not receive and email we can check in SendGrid and we may find the email bounced due to a firewall.
Pre-requisites:
- You have the user's email address
- The email in question must have been sent within the last 3 days. In a pinch, you can use another email sent to the same email address within the last 3 days, but that will get you more general information about whether the email address in question is receiving anything from us, rather than information about the specific email.
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