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- Any integrated financing should be 24 hours, not including weekends, from ticket filing
- Basic onboardings should be within 24 hours, not including weekends, from the ticket filing
- Any prioritized customer request except for documents should be within 24 hours, not including weekends, from the ticket filing. Here is where you can see the prioritized customers.
Configuration Due Date -
The date should be 48 hours from the creation of the ticket, not including weekends. Their same expectations that apply to due dates also apply to configuration due dates.
QA Due Date -
The date should be 24 hours from the creation of the ticket, not including weekends. Their same expectations that apply to due dates also apply to QA due dates.
Description -
A detailed explanation of what is needed to be done in the context of the ticket.
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