1. Open up the CS Board and click on the the + icon in the top left corner (or press (c))
2. Check if a ticket has already been filed
You can control + F, or command + F on a Mac, to see if a customer currently has a ticket in configuration on the CS Dashboard or you can look at the new CS ticket slack channel
3. Fill the appropriate fields
Project -
Customer Success
Issue Type -
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QA Due Date -
The date should be 24 hours from the creation of the ticket, not including weekends. Their same expectations that apply to due dates also apply to QA due dates.
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This is used when there is a relationship between tickets. Either one is caused or blocked by the other one. The linked issues field sets the relationship and the Issue field sets the ticket to which the current ticket is related.
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4. Click Create and the ticket will appear on the board in the TO DO stage
