Requests to enable Neiram/HearBeat products and partners will come directly to Support and can be completed by the support team! Below are the steps.
1. Onboarding form will be sent directly to Support
- The email will come from a Sighten account manager.is generated after SolKraft fills out a Typeform.
2. Make a CS ticket
- The CS tick should contain:
- Assignee = You
- Epic = SolKraft/HeartBeat Configuration
- Copy the name of the installer into the description of the ticket.
- Instructions on how to make a linked CS ticket from Support are /wiki/spaces/SS/pages/111116328.
...
- Configure the product in the account according to the instructions here /wiki/spaces/CON/pages/621019198.
4. Support will respond account and let them know the products are live
- Support team will receive notice ticket is in UAT.
- Support will send customer email below and assist in setting up a time for training.Find the account manager calendar link to insert in the email How to find an account manager's calendar link?
| Requester | {Account contact email} |
| Participants | cvsolar@gmailops@solkraftinc.com,ramirezneidy@gmail neidyc@solkraftinc.com |
| Watchers | {Account Manager} joe@sighten.io, |
| Summary | SolKraft's Products are Live in your Sighten account! |
| Comment | Hi {Customer},Congrats, SolKraft's products are now live in your account! [Here|https://sighten.atlassian.net/wiki/spaces/SS/pages/634847238/Solkraft+Premier+HeartBeat+PPA] are some training materials on how to best quote SolKraft in Sighten. Please feel free schedule a time with your account manager, {Account manager name}, to receive additional training on how to best quote the new product. Here is a {[link|account manager calendar link]} to his calendar. Please let us know if you have any follow up questions and have a great day!____, We're excited to announce your Sighten account is ready for launch. Soon you will receive a new user registration email to set up your password. Please visit these helpful video training links to get started:
We are grateful for this partnership and look forward to supporting our continued growth. Please do not hesitate to reach out to support@sighten.io for any other Sighten related questions. Best, {Sighten Warrior} |