Page Comparison

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To check if the email was sent, first go log in to SendgridSendGrid:

1. Go to URL: https://app.sendgrid.com/

Login: You should have access to the username and password via lastpass.  If you do not, please request access from your manager.

Viewing Emails to a specific user:

• Click on Activity
• Search for the users email
• You can see when the email was sent and whether it was properly received based on the statuses below
• If the email was sent to spam, bounced, dropped, or had any other error status, you can hover over the i icon all the way to the right for more information
• Googling the error codes and language within the i icon can give great explanations of what went wrong, and provide good next steps for either us or the partner to resolve the issue!

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1. Once on the login page, select Log in with single sign-on (SSO) instead
2. Username, enter your NextEra Energy SLID + @fpl.com (i.e. abc1d2e@fpl.com)
3. Click Log In with SSO

Troubleshoot Bounce emails for a specific user (see video below)

1. On the left side panel, click Activity
2. Under Search emails by:
   1. To email address - <enter the user's name>
   2. Dates - <this is a date range which can be filtered> (probably doesn't need to be changed)
   3. Hit Search or enter - once a result comes back, you can see the Status of the email
   4. Click on the result status to show Email Information
3. Scroll down to Event History to see the reason for the status result
4. Click Dropped, the error message should read "This email was not sent because the email address previously bounced." 
   "If you believe they should receive this type of email in the future, remove them from the Bounces suppression group."
5. Click on Bounces link
6. On this page, search the user's email in Search by Email Address
7. Once the result comes up, hover over the email and a grey check box should appear on the left.
8. Click inside the box
9. Top right corner, click Selected, then click on Delete All Bounces
10. Click Delete 

Note: Customer should now be removed from the Bounce list and be able to get future email.