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Background: As of 10/17/2024 Better Earth and its affiliates are no longer able to quote on the platform. Use the following script. No further information should be shared.

If a sales rep with Better Earth calls: Better Earth is unable to quote on the EverBright platform. Please reach out to your Better Earth administrator (not the Account Manager) for further information.

If a homeowner calls for an update on their project: Please contact your representative at Better Earth for further information. , so this article is intended to clarify how to handle inquiries related to Better Earth

Note

  • Support agents are NOT authorized to reach out to Better Earth on behalf of homeowners or Sales Representatives

Note

  • Do NOT create “Sales” Case Assignments in Salesforce related to Better Earth

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If Sales Representative is contacting us from Better Earth:

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  • Refer them back to their Better Earth administrator directly

Warning

  • Do NOT refer to the Account Manager

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If Homeowner is Contacting us for Better Earth:

If a Homeowner is complaining about Delays with Better Earth:

  • Refer the Homeowner to the Escalated contact within Better Earth for resolution

    • If they have been unresponsive, reassure the homeowner with the following statement:

“We are working closely with Better Earth to progress your job as quickly as possible”

If a Homeowner is complaining about Damages or Fraud:

  • Create a Case in the system to document the complaint

  • Refer the Homeowner to the Escalated contact within Better Earth for resolution