Content Comparison

1

• When a partner calls regarding a job on Compliance hold provide the following response:

“The job is currently on a compliance hold due to a routine review process. This is to ensure that the job meets all regulatory requirements. We will notify you once the hold is lifted and the job can continue processing”

2

• If the partner requests further updates or technical details

• Log th the inquiry as “Compliance Hold Inquiry”

  • Then; advise them that the compliance team is handling the review process

1

• If a partner is contacting us asking for information about the “Split Input” option Support agents should respond with the following script:

“EverBright has temporarily disabled the “Split Input” feature for maintenance. While the Feature is unavailable you can use the (Full Input Solver) or the (Cost/Kw option). Everbright will provide updates on enhancements to the solver shortly”